Shipping & FAQ

Everything you need to know about orders, shipping, and our products

Shipping Information

Standard Shipping

5-7 business days

$5.00

Free on orders over $50

Express Shipping

2-3 business days

$12.00

US orders only

International

10-14 business days

From $15.00

Free on orders over $100

Return Policy

30-Day Guarantee

Not satisfied with your purchase? No problem. We offer a full refund or exchange within 30 days of delivery. Items must be unused and in their original packaging.

How to Return

Contact us at hello@stevenandeva.com
Receive your prepaid return label
Ship items back in original packaging
Refund processed within 5-7 business days

Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout for an additional fee. International shipping takes 10-14 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the United States. International orders receive free shipping on orders over $100.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us within 30 days for a full refund or exchange. Items must be unused and in original packaging.

How should I store my incense?

Store your incense in a cool, dry place away from direct sunlight. Keep them in their original packaging or an airtight container to preserve the fragrance. Properly stored incense can maintain its quality for several years.

Are your products natural?

Yes, all our incense is made from 100% natural ingredients. We never use synthetic fragrances, chemicals, or artificial additives. Each product is crafted using traditional methods with premium botanicals.

How long does each incense stick burn?

Burn times vary by product. Standard incense sticks burn for approximately 30-45 minutes. Coils can burn for 2-4 hours. Cones typically burn for 15-20 minutes. Check individual product descriptions for specific burn times.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on your location. Please note that customs fees and import duties may apply and are the responsibility of the buyer.

Can I change or cancel my order?

We process orders quickly, but if you need to make changes, please contact us immediately at hello@stevenandeva.com. We'll do our best to accommodate your request if the order hasn't shipped yet.

Still Have Questions?

We're here to help! Reach out to our friendly customer service team.